FAQs
Welcome to Farmstand Goods. Below you’ll find answers to common questions about our products, ordering, shipping, and policies.
ABOUT FARMSTAND GOODS
What is Farmstand Goods?
Farmstand Goods is a farm-driven specialty food brand focused on small-batch preserves, jams, and pantry goods made with quality ingredients and timeless methods.
Where are your products made?
All Farmstand Goods products are made in the United States in certified commercial kitchens using trusted food production partners that meet all state and federal food safety requirements.
Where do your ingredients come from?
The majority of our ingredients are sourced from local farmers whenever possible. Some ingredients, such as tropical fruits or items that are not grown seasonally or regionally, are sourced from outside our local area to ensure consistency and quality year-round.
How are ingredients listed on your labels?
Ingredients are listed by weight, in accordance with FDA labeling requirements.
Do you offer farm tours?
At this time, we do not offer farm tours.
DIRECT-TO-CONSUMER (ONLINE STORE)
Ordering
How do I place an order?
Orders can be placed directly through our website. Simply add items to your cart, check out, and you’ll receive an order confirmation by email.
Do you offer gift packages or event gifting?
Yes. We can create custom-tailored gift packages for corporate events, school events, weddings, parties, and other special occasions. Please contact us for options, pricing, and lead times.
Can I change or cancel my order?
We process orders quickly. If you need to make a change, contact us as soon as possible. Once an order has shipped, changes or cancellations are not guaranteed.
Shipping
Where do you ship?
We currently ship within the United States.
How long does shipping take?
Orders typically ship within 2–5 business days. Transit times vary depending on your location and shipping method selected at checkout.
Do you offer expedited shipping?
Expedited shipping options may be available at checkout depending on location.
How much does shipping cost?
Shipping costs are calculated at checkout based on order size, weight, and destination.
Returns & Damages
What is your return policy?
Due to the perishable nature of food products, we do not accept returns on opened or used items.
What if my order arrives damaged?
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We’ll work with you to make it right.
Ingredients & Allergens
What ingredients do you use?
We focus on high-quality fruits and vegetables, sugars, spices, and natural ingredients. Each product label lists full ingredients by weight.
What allergens are present in your products?
Common allergens in our products may include dairy, milk, nuts, and soy. Please carefully review ingredient statements to ensure the product meets your dietary needs.
Do your products contain artificial preservatives or colors?
We aim to keep our recipes simple and traditional. Product-specific details are always listed on the label.
WHOLESALE
Becoming a Wholesale Partner
Who can order wholesale?
Wholesale ordering is available to approved retailers, restaurants, bars, and specialty food businesses.
Do you offer custom or private label products?
Yes. We work with companies to help develop and produce custom products tailored to their brand and needs. Minimums and timelines vary by project.
How do I apply for a wholesale account?
Please contact us through our Wholesale Inquiry form or email our sales team to request access.
Wholesale Ordering
What are your minimum order requirements?
Minimum order quantities vary by product and packaging format. Details are provided upon account approval.
Can I mix SKUs in a wholesale order?
Yes. Most wholesale orders allow mixed SKUs within the same order, subject to minimums.
Do you offer volume discounts?
Volume-based pricing may be available depending on order size and production runs.
Wholesale Shipping & Fulfillment
How are wholesale orders shipped?
Wholesale orders ship via freight or parcel shipping depending on order size. Shipping terms are confirmed before fulfillment.
Do you offer distribution services?
Yes. Distribution is available through our established third-party distributors that we have partnered with for years.
Who pays for shipping?
Shipping costs are typically the responsibility of the wholesale customer unless otherwise agreed upon in writing.
Wholesale Returns & Claims
Do you accept wholesale returns?
Wholesale returns are not accepted without prior authorization.
What if a wholesale shipment arrives damaged or incorrect?
Please notify us within 48 hours of delivery with photos and details so we can resolve the issue promptly.
Product Information & Compliance
Are your products shelf-stable?
Yes, our products are shelf-stable until opened. Storage instructions are included on each label.
Do you provide nutrition facts and barcodes?
Yes. Nutrition panels, ingredient statements, and UPCs are available for all wholesale items.
Still Have Questions?
If you don’t see your question here, please reach out to us directly. We’re happy to help and look forward to working with you.
Email us at support@farmstandgoods.com